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HDFC Bank – Personal Banking & Netbanking Services - to Chat with EVA

• HDFC Bank holds out no warranty or makes no representation about the quality, delivery or otherwise of the services offered by the partner. Any dispute or claim regarding the services/offers must be resolved by the Card Holder/s with the partner directly without any reference to HDFC Bank.
• HDFC Bank shall not be liable in any manner whatsoever for any loss/ damage/ claim that may arise out of use or otherwise of any goods/ services / assured gifts / gift vouchers availed by the Card Holder/s under the said Offer offered by the partner
• HDFC Bank shall not be held liable for any delay or loss that may be caused in delivery of the services.
• This Offer is made available to the Customers selected at the discretion of HDFC Bank.
• The offer cannot be combined with any other offer
• If promo code is mentioned as part of the communication (please refer Offer details tab) then customer has to use the code to avail the offer; in case the code is not used Discount/ Cashback cannot be credited back to customer at a later date.
• Any person availing this offer shall be deemed to have accepted these Terms and Conditions.
• HDFC Bank reserves the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary all these terms and conditions or to replace, wholly or in part, this offers by another offer, whether like this offer or not, or to extend or withdraw it altogether.
• Eligible benefits for this promotion (such as Reward points / cashback) will only be posted to accounts that are active at the time of postings.  
• Benefits will not be posted on accounts which are permanently delinquent or closed at the time of posting.
• All disputes, if any, arising out of or in connection with or because of above offers or otherwise relating hereto shall be subject to the exclusive jurisdiction of the competent courts / tribunals in Mumbai only, irrespective of whether courts / tribunals in other areas have concurrent or similar jurisdiction.
• Any query regarding the program will be entertained till 60 days from the posting date. After said date the Bank will not entertain any correspondence or communication regarding this Program from the cardholder.
• TAT for any program posting of Reward Points/Cashback, is liable only by 90th day from the end of offer month. Any advancement in TAT is subjective and will be basis mutual consensus between merchant and The Bank.
• Any TAT committed with respect to posting of Reward Points/ Cashback for a promotional campaign is only indicative & may vary from the actual date of posting; the Bank shall not be liable for any such delay. However, the Bank shall review the customer’s query & if eligible, shall ensure fulfilment is completed at the earliest.
• In case of delay in posting or non-posting of Reward Points/ Cashback if applicable for a promotional campaign beyond the committed TAT, customer is requested to contact the Bank within 60 days from the proposed date for posting. The Bank shall review the same & have the Reward points/ Cashback posted if the customer is eligible as per offer T&C.
• Cashback credits will not be considered as payment for the last statement. Customers need to effect payment towards the previous statement outstanding. 
• Any Tax, service charge or other charges levied with regards to the Promotional Cashback Offer, may be borne by the Card holder / winner.