1. Generic Terms and Conditions
Redemption on SmartBuy Rewards is subject to:
HDFC Bank voucher approval and terms & conditions as relevant to the SmartBuy Rewards Store Availability of the reward at the time of order fulfilment
2. SmartBuy Reward
Whenever deemed necessary, SmartBuy may, without notice, cancel the Rewards order or substitute the reward with another, of comparable nature and value.
SmartBuy reserves the right to introduce new products and replace the existing ones at any point in time without prior intimation to the member.
Only customers having active HDFC Bank account can request for redemption of Vouchers.
Other HDFC Bank benefits, which are activated by use of the HDFC Bank Rewards, do not apply to goods or services received as rewards under the SmartBuy Reward Program.
SmartBuy may suspend redemption of Vouchers where the HDFC Bank Credit Card account is not in good standing or for any other reason deemed suspicious to the Bank.
SmartBuy reserves the right at any time, without prior notice, to add / alter / modify / change or vary all terms & conditions or to replace wholly, or in part, the Offer by other offers, whether similar to this facility or not, or to withdraw it altogether.
3. SmartBuy Voucher
The SmartBuy Vouchers can only be redeemed by the primary relationship-holder, and not by an additional account holder.
The Vouchers cannot be exchanged for cash or credit or be used to obtain cash advances, or be used against payment for any charges incurred in the SmartBuy Rewards Relationship.
All unused Vouchers will be reversed back as points to customer account within stipulated time period and cannot be exchanged for cash /credit under any circumstances.
SmartBuy Vouchers will be delivered to your bank registered mobile number only. Onus to update the mobile number or any other information related to user profile with HDFC Bank lies with the customer. Any updates to the mobile number and Email id has to be done directly with the bank. SmartBuy at any point of time cannot be held for change in user profile.
Onus to provide the correct delivery Address for order fulfilment on SmartBuy Rewards, lies with the customer. Neither SmartBuy nor HDFC Bank can be held responsible for any incorrect/invalid address provided by the customer which can result in non-delivery /delay on order fulfilment.
Mode of Payment
i. Currently all products in the Reward Store can be redeemed using Voucher only.
ii. Currently no cash payment is accepted for redemption of Reward products and Gifts Vouchers on the “Rewards” Store.
The below terms and Conditions are applicable with respect to “Rewards” Store.
The product list and catalogue is subject to change and will be updated on SmartBuy Rewards website from time to time.
Product related terms & conditions shall be set forth in the Rewards on the website and in the Rewards issued to the user.
SmartBuy Rewards makes no warranties or representations either expressed or implied, with regard to the type, quality or fitness of the Rewards provided through the SmartBuy Rewards Program. Gifts will be accompanied by warranty information wherever applicable from the manufacturer and claims must be directed to the manufacturers directly.
Delivery of Rewards redeemed from ‘Rewards” Store
All Physical Rewards will be dispatched to the bank registered address only. Please contact the bank if you wish to change the address. In case of e-Gift Voucher, it will be sent on the email id provided during redemption. Please be noted that this does not change the customer profile/ registered details with HDFC Bank. No dispatch shall be made to P.O. Box addresses or to addresses outside India.
All other products including multiple reward redemptions will be delivered in 5-7 working days. SmartBuy Rewards be not held responsible for delay in delivery for reasons beyond our control, such as strikes, natural calamities etc.
Products couriered through Speed Post will be delivered in 21 working days. Delivery via speed post might take additional days depending on the remoteness of the address.
SmartBuy Rewards reserves right to cancel the orders redeemed due to stock/ product non availability and other reasons that might affect the product delivery.
If the customer’s points balance is not sufficient during settlement, then the excess amount will be debited from the customer’s card/ account
5. For all Queries related to Rewards fulfilment please call 1800 118 887 (for Diners Black) or 1860 425 1188 (for other Diners card variant). Alternatively, please email us at email@example.com (for Diners Black) or firstname.lastname@example.org (for other Diners card variant). Please note all Email queries will be responded within 24 working hrs, subject to severity.
6. The Courier company shall make three attempts to deliver the gift/reward ordered to the registered address. If the Reward is not delivered after three attempts, the redemption order stands cancelled and the SmartBuy Vouchers shall be credited back to customer account as per due process.
7. If a gift/reward received is damaged, and
i. If the damage is evident from the condition of the packaging, the member should refuse to accept the shipment and obtain a refusal note from the courier company and inform the customer care center within 7 days of receipt t of the gift.
ii. If the damage is discovered after opening the package, the member should keep all packaging materials and cartons intact and call customer service centre for assistance to return the product. If the returned goods are found by to be defective post investigation /not comply with the description in the SmartBuy Rewards Catalogue, Reward360 shall endeavour to procure replacements for the items / shall credit the SmartBuy Voucher value as points back to the member’s account. The member shall thereafter have no claim whatsoever against Reward360/HDFC Bank
iii. In case of receipt of damaged, defective or deficient goods/ invalid Gift vouchers, the member should intimate the same to Customer Service within 7 working days of receipt of gift/reward. However, in case of failure to do so, the reward shall be considered as accepted and member’s request for replacement/reversal of voucher value shall not be entertained.
8. On cancelation of rewards redeemed, the Vouchers will be refunded in 5 working days from the date of cancellation. In case there is an error while redeeming the rewards, the Vouchers will be refunded back to customer account as points in less than 1 hour.
9. To know the order status/Shipping status of Rewards, please visit “Manage Orders”, enter order id, Mobile number and click submit.
Other terms and conditions related to HDFC Bank’s MyReward is applicable on SmartBuy Rewards. However certain terms & conditions shall be overrules by SmartBuy Rewards Terms and Conditions.
General terms & conditions of Flipkart and Amazon are applicable currently. But the same may be changed as per bank’s discretion. Please check for the updated T&C regularly.
Any communication or materials sent by you to the site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like will be treated by HDFC Bank/ Reward360 as non-confidential.
Any material submitted to this site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by HDFC Bank/ Reward360 anywhere in the world, in any medium.
HDFC Bank reserves the right to deny any user access to this Site if found suspicious or any portion hereof without notice. HDFC Bank/ Reward360 is merely providing the intermediary service to its users and therefore not be held responsible for the acts, errors, omissions, representations, warranties, breaches or negligence of any content with regards to the flights, hotels, movie, music, recharges and other categories that can result in damages of any kind, expenses, personal injuries etc resulting there from.
HDFC Bank/ Reward360 and their respective partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control and have no responsibility for any additional expense, omissions, delays, re–routing or acts of any government or authority.
For any assistance please email or call as per below details: